Terms Of Use
Per Federal Law, you must be 21 years of age or older to purchase wine and an adult over age 21 must sign for wine shipments at the time of delivery. We recommend shipping to a business address to avoid any inconvience. We are unable to ship to P.O. Boxes, as well as the following states: Alabama, Connecticut, Delaware, Maryland, Mississippi, New Jersey, South Dakota, West Virginia and Utah.
When Do We Ship Orders?
We typically ship as soon as possible based on the destination and the time of year. We are extremely flexible with our shipping process and are, in most cases, able to ship within 5 business days of the order depending on the day of the week and the time the order comes in. For specific questions, please email info@balboawinery.com
Shipping in Hot or Cold Weather
At certain times of the year during extreme heat and extreme cold, we recommend not shipping via ground service due to temperature concerns. The customer may choose to expedite the shipping, for an additional fee, or the customer may allow Balboa Winery to hold onto the shipment until temperatures are moderate. During these times of year, if the customer chooses to use these shipping options, the customer assumes responsibility for the wine.
If Balboa Winery holds the shipment, the credit card used at the time the order is placed is charged so Balboa Winery may put the wine aside for shipping later.
Cancellation and Return policy
We are able to cancel orders for a full refund as long as the order has not shipped yet and it is within 45 days of the time of purchase. To cancel an order, please email info@balboawinery.com. We cannot refund orders after 45 days.
The exception would be if a member of the Balboa Winery team is responsible for the error. To inquire about this policy, please email info@balboawinery.com
Please note:
Delivery days for all shipments are estimates only. We are given an expected time in transit from the shipper but delays may occur from weather or other transit issues. We do not guarantee any delivery day.
Pick Up Orders
Balboa Winery will store wine for wine club members for up to 1 (one) year. After this period – if arrangements have not been made by the member - Balboa Winery will ship the wine, using the credit card and address on file.